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Prioritizing business process chains for IT optimization

: Riegel, Norman; Uenalan, Oezguer; Jeswein, Thomas

Berenbach, Brian (Ed.); Daneva, Maya (Ed.); Doerr, Joerg (Ed.); Fricker, Samuel (Ed.); Gervasi, Vincenzo (Ed.); Glinz, Martin (Ed.); Herrmann, Andrea (Ed.); Krams, Benedikt (Ed.); Madhavji, Nazim H. (Ed.); Paech, Barbara (Ed.); Schockert, Sixten (Ed.); Seyff, Norbert (Ed.) ; Univ. Duisburg-Essen:
17th International Working Conference on Requirements Engineering: Foundation for Software Quality, REFSQ 2011 : Proceedings of the REFSQ 2011 Workshops REEW, EPICAL and RePriCo, the REFSQ 2011 Empirical Track (Empirical Live Experiment and Empirical Research Fair), and the REFSQ 2011 Doctoral Symposium; Essen, Germany, March 28-30, 2011
Essen, 2011 (ICB research report 44)
ISSN: 1860-2770
International Working Conference on Requirements Engineering - Foundation for Software Quality (REFSQ) <17, 2011, Essen>
Conference Paper
Fraunhofer IESE ()
business process; information system; e-government; government-to-business; requirements engineering; requirements prioritization; prioritization method; process chain; business-to-government; business process optimization; public administration

In the present economy, where financial resources have become scarce, the interest in optimizing the interactions between public administration and business is greater than ever - on both sides of the public-private fence. A conscious effort has to be made in order to select those processes and services that promise to yield the highest return on investment in terms of efficiency gains, tax revenues or customer satisfaction, for example. Therefore it is paramount for both sides to identify only those business process chains (BPCs) between public administration and business that are most beneficial for both parties in regard to IT-supported optimization. In this paper, we introduce a method which employs prioritization to streamline this process of identifying precisely those BPCs that are most promising for IT optimization and will truly exhibit measurable gains on both the side of public administration and business.