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More productive through cross-linking

The strategic partnership "Productivity of Services"
: Ganz, Walter; Mörschel, Inka

Ganz, W. (Hrsg.); Kicherer, F. (Hrsg.); Schletz, A. (Hrsg.) ; Fraunhofer-Institut für Arbeitswirtschaft und Organisation -IAO-, Stuttgart:
Productivity of Services NextGen - Beyond Output / Input. RESER 2011. Programme and Abstracts : September 8th-9th 2011, Hamburg, Germany
Stuttgart: Fraunhofer Verlag, 2011
ISBN: 3-8396-0297-1
ISBN: 978-3-8396-0297-3
8 pp.
European Association for Research on Services (RESER Conference) <21, 2011, Hamburg>
Conference Paper
Fraunhofer IAO ()

The increasing pressure of competition felt by service companies requires them constantly to improve the services they offer and how they provide them. The keyword for professionalism is productivity. However, how can service productivity be measured, assessed, developed and ultimately improved? Only a few businesses have managed to answer this question satisfactorily. Researchers have barely succeeded in identifying solutions either. Fraunhofer IAO has brought together many experts, primarily from business and research circles, into a strategic partnership entitled "Productivity of Services" in order to give the German services sector and services researchers a pioneering role on the international stage.