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  4. Dynamic self-moderation in a corporate Wiki to improve participation and contribution quality
 
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2011
Conference Paper
Title

Dynamic self-moderation in a corporate Wiki to improve participation and contribution quality

Abstract
Contribution to a corporate wiki for the purpose of knowledge transfer can be very low because of continuously pressing tasks, a chronic lack of spare time, and motivational reasons. This is a problem because the wiki fails to achieve its purpose of collecting valuable knowledge, and becomes less attractive through this over time. We present a reputation-based system that socially rewards employees for their contributions, and thereby increases their motivation to contribute to the wiki. In a four months trial of productive use with two work groups, we could show that our concept increases the quantity and quality of articles in the repository, leads to higher activity in general, and draws employees to the wiki who had not contributed before.
Author(s)
Dencheva, S.
Prause, C.
Prinz, W.
Mainwork
ECSCW 2011, 12th European Conference on Computer Supported Cooperative Work. Proceedings  
Conference
European Conference on Computer Supported Cooperative Work (ECSCW) 2011  
File(s)
Download (698.37 KB)
Rights
Use according to copyright law
DOI
10.1007/978-0-85729-913-0_1
10.24406/publica-r-372136
Language
English
Fraunhofer-Institut für Angewandte Informationstechnik FIT  
Keyword(s)
  • wiki

  • knowledge management

  • reputation

  • CollabReview

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