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Differentiating between successful and less successful products by using MAInEEAC - a model for interaction characterization

: Hess, Steffen; Maier, Andreas; Trapp, Marcus

Jacko, J.A.:
Human-computer interaction. 14th international conference, HCI International 2011. Pt.1: Design and development approaches : Orlando, FL, USA, July 9-14, 2011; proceedings
Berlin: Springer, 2011 (Lecture Notes in Computer Science 6761)
ISBN: 3-642-21601-3
ISBN: 978-3-642-21601-5
ISBN: 978-3-642-21602-2
ISSN: 0302-9743
International Conference on Human-Computer Interaction (HCI International) <14, 2011, Orlando/Fla.>
Conference Paper
Fraunhofer IESE ()
human-computer interaction; interaction design; human-system interaction; interaction engineering; interaction model

Today, the success of a software product is defined by a great user experience caused by a well-defined interaction concept rather than features. Therefore we present a new interaction model called MAInEEAC (Model for Accurate Interaction Engineering, Enhancement, Alteration, and Characterization) that is able to show what makes an interaction a great experience and what are the elements of great human-computer-interaction. Having evaluated the ways of entering an address with nine distinct navigation systems, we present several findings which are crucial for making an interaction successful. Thereby it becomes clear that a higher level of detail is required in order to recognize important differences between single interactions. MAInEEAC provides these details and can be seen as a further step towards better understanding of human-computer-interaction.