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Experiences in conceiving and prototyping a commercial business application using multi-touch technology

 
: Nass, Claudia; Klöckner, Kerstin; Klein, Rudolf; Schmidt, Hartmut; Diefenbach, Sarah

Kaiserslautern, 2010, VII, 7 pp.
IESE-Report, 091.10/E
Reportnr.: 091.10/E
English
Report
Fraunhofer IESE ()
interaction design; user interface; Call Center; case study

Abstract
In this paper, we describe methods and challenges regarding the conception and prototypical implementation of a business application that uses multi-touch technology in its input device. We illustrate the use of a new conception and specification approach called DESIGNi and our experiences using the new Microsoft Expression Studio, which is specifically intended to support the development of commercial multi-touch software. We focused on the redesign of an application called "Graphical Knowledge Editor" (GKE), which is used to model processes and workflows of a call center. This system was evaluated in a study that showed how the users perceived the quality of the new software.

: http://publica.fraunhofer.de/documents/N-167927.html