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New electronic services for production sector

: Hohwieler, E.; Berger, R.

Bernhardt, R. ; International Federation of Automatic Control -IFAC-:
Cost oriented automation (low cost automation 2001) : A proceedings volume from the 6th IFAC Symposium on Cost OrientedAutomation (Low Cost Automation 2001), Berlin, Germany, 8 - 9 October2001
Oxford: Elsevier, 2002
ISBN: 0-08-043907-1
Symposium on Cost Oriented Automation <6, 2001, Berlin>
Conference Paper
Fraunhofer IPK ()
electronic service; production sector; system producer; service packet; competition factor; flexible maintenance plan; training program; life-cycle; added value service; teleservice; security

Service is increasingly becoming an important and decisive competition factor in the construction of machines and systems. In the past, system producers were solely responsible for the production of machines. However, these days, a complete service packet must also be provided. The customer is able to test the system through the internet before it is started up. The internet also enables the machine producer to later deliver flexible maintenance plans and training programs and support the user during the whole life cycle of the machine. In this paper, a few concrete examples of these new types of services and the requirements for their operation are illustrated. The availability and security also represent essential features of these services and have considerable influence on the customers acceptance of them.