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Designing for high expectations

Balancing ambiguity and thorough specification in the design of a wayfinding tool for firefighters
 
: Ramirez, L.; Dyrks, T.

:

Halskov, K. ; Association for Computing Machinery -ACM-, Special Interest Group on Computer and Human Interaction -SIGCHI-; International Federation for Information Processing -IFIP-:
DIS 2010, 8th ACM Conference on Designing Interactive Systems. Proceedings : August 16-20, 2010, Aarhus, Denmark
New York: ACM, 2010
ISBN: 978-1-4503-0103-9
pp.390-399
Conference on Designing Interactive Systems (DIS) <8, 2010, Aarhus>
English
Conference Paper
Fraunhofer FIT ()

Abstract
Ambiguity has been identified as a useful tool for designing ubicomp systems. In the design of safety critical systems, however, the expectations for a system are particularly high, and goals of the technology are rigidly defined. In this context is not clear if open ended systems can still be used as a tool for design. In this paper we present a detailed account of the design process of an indoor wayfinding support tool for firefighters, in which ambiguity played a central role in driving the construction of the system. Based on an ongoing work covering more than a year of close collaboration with a heterogeneous team of project partners, we present some implications of using ambiguity for designing ubiquitous computing solutions in a domain that traditionally requires more formal specifications for the construction of technology.

: http://publica.fraunhofer.de/documents/N-151029.html