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The indiGo project: enhancement of experience management and process learning with moderated discourses

: Althoff, K.-D.; Becker-Kornstaedt, U.; Decker, B.; Klotz, A.; Leopold, E.; Rech, J.; Voss, A.

Perner, P.:
Advances in data mining. Applications in E-Commerce, medicine, and knowledge management
Berlin: Springer, 2002 (Lecture Notes in Artificial Intelligence 2394)
ISBN: 3-540-44116-6
ISSN: 0302-9743
pp.53-79 : Ill., Lit.
Industrial Conference on Data Mining <2, 2002, Leipzig>
Conference Paper
Fraunhofer IESE ()
Fraunhofer AIS ( Fraunhofer AIS) ()
experience management; experience factory; process learning; process improvement; ePartcipation; discourse centered discussion; eModeration; text mining; experience based information system

Within this paper we describe the indiGo approach to preparation, moderation, and analysis of discourses to enhance experience management. In the indiGo project this has been exemplified for the process learning domain. indiGo includes an integration of approaches for e-participation, experience management, process modeling and publishing, as well as text mining. We describe both the methodology underlying indiGo and the indiGo platform. In addition, we compare indiGo to related work. Currently a case study is ongoing for an in-depth evaluation of the indiGo approach.