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Concepts and IT-methods for the supporting services in the machine tool industry

: Schönherr, M.; Kreppenhofer, D.

Fulltext urn:nbn:de:0011-n-1416488 (665 KByte PDF)
MD5 Fingerprint: cb9f40db71da5b9fb5ff5e268c60ab17
Created on: 6.4.2011

Neugebauer, Reimund ; Fraunhofer-Institut für Werkzeugmaschinen und Umformtechnik -IWU-, Chemnitz:
Sustainable production for resource efficiency and ecomobility : Manufacturing Colloquium, September 29-30, 2010 Chemnitz; ICMC 2010
Zwickau: Verlag Wissenschaftliche Scripten, 2010 (Berichte aus dem IWU 54)
ISBN: 978-3-942267-04-5
International Chemnitz Manufacturing Colloquium <2010, Chemnitz>
Conference Paper, Electronic Publication
Fraunhofer IWU ()
service; engineering; modular design; condition monitoring

Many companies from the machine tool industry consider the service for their machines and facilities to be merely a means of enhancing their customer's satisfaction. The opportunity to establish those services as a highly profitable business unit is often seized only to a small extent. In order to fully exploit the respective potential a systematic approach in developing technical services is required (Service Engineering). This article is a contribution in the field of modularization of services that generate added value for customer-specific machine tools. An appropriate concept for structuring services is a prerequisite for their successful development and implementation.