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2010
Conference Paper
Titel
Lean process analysis in administration and production
Abstract
The seamless coordination of processes between administration and factory floor is of paramount importance to the success of a business. Minor errors that occur, for instance during order entry, procurement or when creating technical drawings, can have an extremely negative impact on the production process. They often lead to unnecessary extra work or result in scrap, thus reducing the profit of the business. The presented article shows how business can be analyzed in terms of effectiveness and efficiency using the novel PE2 (Process efficiency and effectiveness measurement) method. This new approach focuses on the effects that administration errors have on downstream stages of the production process. Established methods, such as FMEA, FPM or Value Stream Mapping, concentrate exclusively on either effectiveness or efficiency of process steps. Accordingly, they can only be used in process performance analysis to a limited extent. PE2 analyzes both the efficiency and the effectiveness of a process and can be handled with reasonable effort. The appeal of the method is not only the simple and quick analysis but also that it allows presenting the findings in financial terms. Thus, it enables management to recognize what process errors caused a loss of profit.