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Supporting customer co-creation through servicescapes, interaction design and process models

 
: Burger, T.; Berg, M.; Schäfer, A.

Rust, R.T. ; Univ. Karlstad, Service Research Center:
19th Annual Frontiers in Service Conference 2010 : June 10-13, 2010, Karlstad, Sweden
Karlstad: Karlstad University Press, 2010
pp.113
Annual Frontiers in Service Conference <19, 2010, Karlstad>
English
Abstract
Fraunhofer IAO ()

: http://publica.fraunhofer.de/documents/N-138493.html