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Product-service systems - from customer needs to requirements in early development phases

: Müller, P.; Ericson, A.; Larsson, T.; Stark, R.

Roy, R. ; International Institution for Production Engineering Research -CIRP-, Paris:
CIRP IPS2 Conference 2009. Industrial Product-Service Systems : Conference held at Cranfield University on 1 - 2 April 2009, proceedings
Cranfield, Bedford: Cranfield University Press, 2009
ISBN: 978-0-9557436-5-8
Industrial Product-Service Systems Conference (IPS2) <2009, Cranfield>
Conference Paper
Fraunhofer IPK ()
Product-Service Systems (PSS); need; requirement; engineering design; early development phases

Framed by Product-Service Systems (PSS), this paper discuss how needs and requirements are applied in early phases. In product development literature these and closely related terms are mixed, and a focus on gathering customer information about goods and their use guides the development team. This theoretical study highlights that lifecycle commitments such as PSS insist on the generation of a broader information basis. The application of a divergent view on goods, their use and the customers is likely to provide such information basis. The discussion provides a proposal of a simple model to set needs and requirements in relation.