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IT-supported knowledge generation and storage in competence networks for plant maintenance

: Bullinger, H.-J.; Gudszend, T.

Pawar, K.S.:
Ubiquitous engineering in the collaborative economy : Proceedings of the 8th International Conference on Concurrent Enterprising, Rome, Italy, 17 - 19th June 2002
Nottingham: Univ. of Nottingham, 2002
ISBN: 0-85358-113-4
International Conference on Concurrent Enterprising <8, 2002, Rome>
Conference Paper
Fraunhofer IAO ()
Business-to-Business; Electronic Business; information management; Internet; knowledge management

Due to the relevance of a knowledge-based co-operation between the maintenance and service of the manufacturing sector, the EU-funded project PreServe is facing the resulting requirements and problems by the development and implementation of the concept of competence networks. The methodology of developing such maintenance competence networks is explained with its major aspects and elements. A procedure is presented to involve the relevant employees and organisations in all development steps in order to reach a high acceptance and success of the knowledge management system. Furthermore, the developed IT-solutions is described with its basic technologies and functionalities. At the end, the major process of generating symptom-reason-solution-chains is described exemplary being realised in the PreServe network and supported by the PreServe software.